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Recovering an Account

Recovery Form

GL Recovery Request: https://www.recovery.klabgames.com/lovelive-as-gl/en/reception
JP Recovery Request: https://www.recovery.klabgames.com/lovelive-as/jp/reception

Enter your mail address, and you will immediately receive a link to the question form. The form is valid for 24 hours, fill out as many answers you can. If they were enough to confirm you are indeed the account owner, you will receive a mail from support, asking you to create a new SIF ID so they can link the recovered account to it. (See below for an example/translation from JP.)

In case you ever need to recover your account, these are the questions that you will be asked - so if you want, you can prepare for the worst case by writing down your answers for these ahead of time. Bolded questions are required, the others are optional.

Friend ID
Player name (the one used for friends) and nickname (the one used in the story)
Current rank
Date of registration and last login
List of all devices you ever logged in from
- Which of these devices you used for registration
- Which of these devices you last logged in from
Birth month/year you set for purchasing items
Screenshots of receipts of your first and latest in-app purchase
Information about your first and latest in-app purchase (date, price, product, quantity)
Whether you have a birthday set on your profile, and if yes, what it is
What idol you selected when registering
How many loveca stars you have right now (estimate, between X and Y)
Your current home screen partner
Your main story progress (chapter and episode)
Any Show Formation names you remember (at least two)
Whether you have redeemed any serial codes, and if yes, which serial code (the actual code, not which campaign is from)
How many Skip Tickets, 50LP Live Candy, 100LP Live Candy, AP Tickets and Radiance you have right now (exact number)

Confirmation Mail

This is an example of a “recovery confirmed” mail received from JP Support, with a translation on the right. If you get a mail like this - congratulations, your account is saved! All that's left to do is to let Support know your new SIFID.

いつも「スクスタ」をご利用いただき、誠にありがとうございます。

このたびご連絡くださいました内容より、プレイデータのご本人様と判断いたしましたので、データ復旧対応を進めさせていただきます。

お客様のスクフェスIDに、復旧を希望されているプレイデータを連携いたしますので、以下の方法にてスクフェスIDをご登録のうえ、再度お問い合わせくださいますようお願いいたします。

Thank you for playing SIFAS.

Based on the information you’ve given, we have determined you are the account owner, so we will proceed with data recovery.

We will link the account you want to have recovered to a SIFID, so please register for SIFID as follows and contact us again.

【スクフェスIDの新規登録】
=====
1）以下のURLからスクフェスIDの新規登録をおこなってください。
https://www.sifid.net/login
※ここではスクフェスIDのアカウント作成のみをお願いします。アプリとの連携をおこなわないよう、ご注意ください。

2）「連携中アプリ一覧」の中に「ラブライブ！スクールアイドルフェスティバルALL STARS」がないことを確認する。
※一覧の中にある場合、当アプリのいずれかのプレイデータと連携されている状態です。各アプリごと連携できるプレイデータは1つまでとなっているため、別のスクフェスIDを新規作成してください。

[ Registering a SIFID ]
=====
1) Please register a SIFID at the URL below.
https://www.sifid.net/login
※ Please only create an account for SIFID there, do not link with the app.

2) Ensure that “Love Live! School Idol Festival ALL STARS” is not listed under “List of Linked Apps”.
※ If it is listed, there is an account linked. Only one account can be linked per app, so please create another SIFID.

【サポートへの連絡内容】
----------
◆現在連携されているスクフェスIDの連携解除をおこなってもよろしいでしょうか（はい／いいえ）
【回答】

◆連携したいスクフェスID（メールアドレス）
【回答】

◆「連携中アプリ一覧」の中に「ラブライブ！スクールアイドルフェスティバルALL STARS」がないことを確認したか（はい／いいえ）：
【回答】

◆ひみつの質問
【回答】

◆ひみつの質問の回答
※ひみつの質問と回答は、当該スクフェスIDにログインし、「アカウント管理 > 登録情報変更」から登録内容の確認や変更がおこなえます。
【回答】

[ Details to send to Support ]
----------
◆ Is it alright to remove the link between the account and the currently linked SIFID? (Yes/No)
[Answer]

◆ The SIFID you'd like the account to be linked with (mail address)
[Answer]

◆ Have you made sure that “Love Live! School Idol Festival ALL STARS” is not listed under “List of Linked Apps”? (Yes/No)
[Answer]

◆ Your Secret Question
[Answer]

◆ The answer to your Secret Question
[Answer]

お客様からのご連絡によって、連携を希望されるスクフェスIDの情報が確認できましたらデータ連携対応を実施させていただきます。

お手数ではございますが、ご確認くださいますようお願い申し上げます。

今後とも「スクスタ」をよろしくお願いいたします。

Once we have confirmed the information about the SIFID you want to link to, we will link the data to it.

We apologize for the inconvenience, and thank you for your understanding.

We hope you continue to enjoy SIFAS.

Contributors to this page:

Suyooo